Technical Support & FAQ
If you have a question about ePledge, you may find your answer in the FAQs below.
Contact information can be found at the bottom of this page.
ePledge - Frequently Asked Questions
1. Is there any guidance or training available on how to donate using the new ePledge donation system?
A step-by-step guide on how to enter your pledge using the new ePledge donation page is available for the National Capital Region (NCR) form here and for the National (outside of the NCR) form here.
2. I have used ePledge in the past. How can I view my donation history?
Unfortunately, that functionality is NOT available. You should have received a detailed pledge confirmation email when you completed your online donation. If you have deleted or misplaced that email, you may request that your email confirmation be resent to you by contacting ePledge_Support@unitedwayeo.ca.
3. I changed departments, how do I ensure my pledge is recorded under my new department?
To make your donation under your current department simply visit the Main GCWCC Page and click on the "Donate Now" button, then select your organization and region, and click the "Proceed" button to complete your pledge. The donation will automatically be counted under the organization and region you selected.
4. If I've already made a pledge, can I make an additional pledge or update my previous pledge?
If you would like to make an additional pledge or increase your pledge amount you can revisit the ePledge website and enter an additional gift any time during the campaign. It does not need to be the same payment type as your previous pledge. If you would like to make changes to your previously selected charities, payment type, or to reduce your pledge amount please contact ePledge_Support@unitedwayeo.ca with the details of the change you would like to make and our support team will be happy to assist you.
5. How do I ensure my donation is counted in my local campaign region?
Donations are allocated by region based on your region selection on the first step of the donation process at https://uwceo.ca/GCWCC as well as by the employee information you enter when completing the last step of your donation.
6. How do I ensure my selected charity is notified of my name and the amount of my designation?
Please send an email to processing@unitedwayeo.ca to notify us of your request to release your information before March 31 following the date of your pledge. This option will only apply to designations over $500. Please note that if you select to have your name and gift amount released to the charities you have chosen to support through the GCWCC, United Way cannot ensure your donor privacy.
7. When will I receive my tax receipt?
For eligible gifts made via one-time credit card or PayPal, you will receive a PDF tax receipt via e-mail with the words "Tax Receipt" in the subject line, immediately after your transaction is successfully processed.
For monthly credit card donations, a PDF tax receipt will be sent by e-mail with the words "Tax Receipt" in the subject line, within two months of the final payment being received.
If you have not received your tax receipt within the time frames above, please check your junk mail or spam folder in case your email system redirected the receipt there. If you are unable to find your receipt there, please contact us at receiptor@unitedwayeo.ca and we will try re-sending the receipt email.
8. How do I update my credit card information for monthly credit card donations?
If you gave by monthly credit card and need to update your credit card information, please call 613-683-3790 or email processing@unitedwayeo.ca.
9. How do I cancel my pledge if I change my mind?
Please refer to our Cancellation Policy (can also be found in the page footer of this site)
10. When will my selected charity receive my donation?
Our payout schedule is as follows:
v February — cash donations received to date from the most recent campaign + second half of pledged donations (payroll deductions) from the previous campaign
v August — remainder of cash received from the most recent campaign + half of pledged donations (payroll deductions) from the most recent campaign
11. How does the GCWCC recover costs from other registered charities?
Click here to view the processing fees by United Way.
12. Can I pay for workplace event/activity participation through the ePledge form?
Event participation payments have specific tax receipting and designation regulations that must be followed. You must ensure you pay for your event using the Event/Activity Payment option and NOT the Personal Donation option. If your organization has not setup the event for payment, please contact your local campaign team to find out how they are collecting payment for the event.
13. I'm concerned about my personal information entered on the site. How safe is it?
United Way East Ontario has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements. In addition, when you enter sensitive information (such as a credit card number) on our electronic pledge form, we encrypt the transmission of that information using secure socket layer technology (SSL). Credit card number is also collected and processed by our payment processor, then automatically and permanently encrypted. Only the last four digits remain visible to authorized users in our database.
14. I'm part of my workplace campaign team. What support and training are available?
There are a variety of tools and training documents available for campaign volunteers at https://gcwcc-ccmtgc.org/en/ and https://www.canada.ca/en/campaign/charitable/volunteers.html. You can also contact your local campaign leader or manager for support and guidance. You can find the contact information for your local GCWCC Campaign Manager here: https://gcwcc-ccmtgc.org/en/local-manager-contact-sheet/
For more information and frequently asked questions regarding the GCWCC please visit:
https://www.canada.ca/en/campaign/charitable/faq.html
Additional Support - Contact Information
Technical support for ePledge
Local NCR Support Line: 613-228-5781
Toll Free Support Line: 1-877-379-6071
Email: ePledge_Support@unitedwayeo.ca
General requests and campaign logistical questions
If you are located in the NCR, please contact the GCWCC NCR team
Email: gcwcc@unitedwayeo.ca
If you are located outside the NCR, please contact the GCWCC National Office
Email: team-equipe@gcwcc-ccmtgc.com
Support for campaign teams
Please contact your GCWCC Local Manager.
Contact information can be found here: https://gcwcc-ccmtgc.org/en/local-manager-contact-sheet/
Tax receipts for ePledge (credit card or PayPal) and NCR paper forms (credit card, cheques or cash)
For questions regarding Tax Receipts, please contact our processing team
Email: receiptor@unitedwayeo.ca
Retirees
If you are a retiree and have questions, please contact the retirees support team
Email: gcwcc_retirees-mail@unitedwayeo.ca